Cancellation policy
Plans change. Here is exactly where you stand when they do.
Up to 14 days before check-in
100% refund
Cancel 14 days or more before your check-in date and we refund everything you have paid, in full. No fee, no reason needed.
Within 14 days of check-in
No refund
From 14 days before check-in the booking is final: the full amount of the stay remains due and cannot be refunded. This also covers a no-show and an early departure.
How to cancel
Send us a message on WhatsApp, quoting your confirmation number. What counts is the moment your cancellation reaches us, Bali time (UTC+8) — we confirm every cancellation in writing, so if you have no confirmation from us, the booking still stands.
How a refund is paid
Always back to the card you paid with — we cannot send it anywhere else. Your bank usually shows it within 5 to 10 working days of us releasing it. We refund the amount you were charged, in the currency it was charged in; if your bank converted it, their rate on the day of the refund applies, so the amount in your own currency can differ slightly from what you first paid.
Changing your dates
We would far rather move your stay than lose it. More than 14 days before check-in we will move your booking to any dates we still have free, free of charge; you only pay a difference if the new dates are priced higher. Within 14 days of check-in a change counts as a cancellation, so ask us early.
If we have to cancel
If something at our end makes your villa unusable, we first offer you an equivalent villa on the same dates. If we cannot house you, you get a 100% refund of everything paid, whenever that happens — the 14-day rule above never applies to a cancellation by us.
Booked somewhere else?
These terms cover bookings made directly with us, on this site or over WhatsApp. If you booked through Airbnb, Booking.com or another platform, that platform's cancellation policy applies to your reservation instead.
Questions about your own booking? Message us on WhatsApp — we answer the same day.